Terms of Service

1. Acceptance of Terms

By accessing or using the Ionhour platform (the “Service”), you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all visitors, users, and others who access or use the Service. If you do not agree to all of these Terms, you may not access or use the Service.

If you are accessing the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, in which case “you” refers to that organisation.

2. Description of Service

Ionhour is an uptime monitoring platform that helps engineering teams track cron jobs, background tasks, and scheduled processes. The Service includes:

• Cron job and heartbeat monitoring via unique ping URLs
• Real-time alerting through email, Slack, Discord, PagerDuty, and webhooks
• Incident lifecycle management with acknowledgement and resolution workflows
• Public and private status pages for communicating service health
• Signal history, analytics dashboards, and team collaboration tools
• Model Context Protocol (MCP) integration for AI agent interactions with your monitoring data

Ionhour reserves the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice where practicable.

3. User Accounts

You must create an account to access most features of the Service. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the accuracy of your account information
• Keep your credentials confidential and not share your password with any third party
• Immediately notify Ionhour at [email protected] of any unauthorised use of your account
• Accept responsibility for all activity that occurs under your account credentials

You may not create accounts using automated means, create accounts under false pretences, or maintain more than one free account without prior written permission.

4. Acceptable Use

You agree not to, and will not permit others to:

• Use the Service for any unlawful purpose or in violation of any applicable regulations
• Attempt to gain unauthorised access to any portion of the Service or related systems
• Probe, scan, or test the vulnerability of the Service without prior written permission
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure
• Scrape, crawl, or use automated means to collect data from the Service without express consent
• Transmit any malware, viruses, or other malicious code through the Service
• Reverse-engineer, decompile, or disassemble any portion of the Service
• Resell, sublicense, or otherwise commercialise access to the Service without authorisation

Ionhour reserves the right to investigate and take appropriate legal action against anyone who violates this section, including terminating the violator’s account and cooperating with law enforcement authorities.

5. Intellectual Property

The Service and all of its original content, features, functionality, user interface, design, software, algorithms, and documentation are and will remain the exclusive property of Ionhour, Inc. and its licensors. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of all data and content you submit to the Service (“Customer Data”). By submitting Customer Data, you grant Ionhour a worldwide, non-exclusive, royalty-free licence to host, store, process, and display that data solely as necessary to provide the Service. You represent and warrant that you have all rights necessary to grant this licence.

Ionhour may use aggregated, anonymised data derived from Customer Data to improve the Service, provided that such data does not identify you or your organisation.

6. Payment and Billing

Paid subscription plans are billed in advance on a monthly or annual basis through Paddle, our merchant of record. By providing payment information, you authorise Paddle to charge the applicable fees to your designated payment method on behalf of Ionhour.

• All fees are stated in United States Dollars (USD) and are exclusive of applicable taxes unless otherwise noted
• Taxes are calculated and collected by Paddle based on the billing address you provide and may vary by jurisdiction
• Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date
• Downgrading or cancelling your plan takes effect at the end of the current billing cycle; you will retain access to paid features until that date
• Ionhour may change subscription pricing with at least 30 days’ advance notice to existing subscribers

Refunds are governed by our Refund Policy.

7. Service Level Agreement

Ionhour targets 99.9% monthly platform availability for paid plans, measured excluding scheduled maintenance windows. In the event of material downtime attributable to Ionhour, you may be eligible for service credits as detailed in our current SLA documentation, which is incorporated into these Terms by reference.

The Service is provided “as is” and “as available” for Free tier users, with no uptime commitment. Ionhour does not guarantee that the Service will be uninterrupted, error-free, or free of security vulnerabilities. Scheduled maintenance will be communicated via our status page at least 24 hours in advance where practicable.

Ionhour is not responsible for any loss, damage, or missed alerts caused by factors outside our reasonable control, including third-party network failures, force majeure events, or misconfigurations on your end.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Ionhour, Inc., its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Service
• Any conduct or content of any third party on the Service
• Unauthorised access to or alteration of your transmissions or data
• Any interruption or cessation of transmission to or from the Service

In no event shall Ionhour’s total aggregate liability to you for all claims relating to the Service exceed the greater of (a) the amounts you paid to Ionhour in the twelve months preceding the claim, or (b) one hundred US dollars (USD $100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. In those jurisdictions, Ionhour’s liability will be limited to the greatest extent permitted by law.

9. Termination

Either party may terminate the agreement under these Terms at any time. You may terminate by cancelling your account through the dashboard or by emailing [email protected].

Ionhour may suspend or terminate your access immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:

• Your right to access the Service will cease immediately
• Ionhour will retain your Customer Data for up to 30 days to allow you to export it, after which it will be deleted in accordance with our data retention policy
• All provisions of these Terms that by their nature should survive termination will do so, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability

10. Governing Law

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Delaware, and you irrevocably consent to the personal jurisdiction and venue therein. If you are a consumer residing in the European Union, you may also have the right to bring proceedings before the courts of the EU member state in which you are domiciled.

11. Changes to Terms

Ionhour reserves the right to modify these Terms at any time. When we make material changes, we will notify you by updating the “Last updated” date at the top of this page and, where appropriate, by sending an email notification to the address associated with your account at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Service and cancel your account before the effective date.

12. Contact Information

If you have any questions, concerns, or feedback about these Terms, please contact us:

• Email: [email protected]
• Company: Ionhour, Inc.