Refund Policy

1. 14-Day Money-Back Guarantee

New subscribers on any paid plan (Pro or Business) are eligible for a full, no-questions-asked refund within the first 14 calendar days of their initial subscription. This guarantee applies only to first-time subscriptions and does not apply to plan renewals or plan upgrades.

To claim your money-back guarantee, simply email us at [email protected] within 14 days of your first payment. No forms, no hoops to jump through — just let us know and we will issue the refund promptly.

2. Annual Plan Refunds

For annual subscriptions that are beyond the 14-day money-back window:

• Refund requests submitted within the first 30 days of an annual subscription or renewal are eligible for a pro-rated refund, calculated based on the number of unused full months remaining in the subscription period
• Refund requests submitted after 30 days of an annual subscription or renewal are generally not eligible for a refund; however, we will consider exceptional circumstances on a case-by-case basis
• If you cancel an annual plan, access to paid features continues until the end of the current subscription year — no refund is issued for unused time beyond the 30-day window

Annual plan holders may downgrade to a lower tier at any time. The price difference will be applied as a credit toward future invoices; cash refunds are not issued for mid-cycle downgrades on annual plans.

3. Monthly Plan Refunds

Monthly subscriptions can be cancelled at any time through your account settings or by contacting support. Upon cancellation:

• Your account will remain on the paid plan until the end of the current billing cycle
• You will not be charged again after cancellation, but we do not issue pro-rated refunds for the remaining days in the current month
• Exception: if you are within the 14-day money-back guarantee window on your first subscription, a full refund applies regardless of plan type

We do not offer partial-month credits when downgrading between monthly plans. The lower pricing takes effect at the start of your next billing cycle.

4. Free Tier

The Free plan is provided at no charge. No payments are made and therefore no refunds are applicable or possible. If you would like to switch from a paid plan to the Free tier, you may do so by cancelling your subscription. Your paid access continues until the end of the billing period, after which your account will be automatically downgraded.

5. How to Request a Refund

Requesting a refund is simple:

1. Send an email to [email protected] with the subject line “Refund Request”
2. Include the email address associated with your Ionhour account and the approximate date of the charge you are seeking a refund for
3. Optionally, let us know why you are leaving — your feedback helps us improve for everyone

Our team will review your request and respond within one business day. We handle every request personally and will not send you an automated rejection.

6. Processing Time

Once a refund is approved, it is processed immediately on our end. The time for the funds to appear in your account depends on your payment method and financial institution:

• Credit or debit cards: typically 5–10 business days, depending on your card issuer
• Bank transfers or other payment methods: timelines may vary; please check with your financial institution

You will receive an email confirmation from Paddle once the refund has been initiated. If you do not see the refund within 10 business days of receiving that confirmation, please contact your bank before reaching out to us.

7. Contact Us

If you have any questions about this Refund Policy or would like to discuss your specific situation, please reach out:

• Email: [email protected]

We are a small team and we genuinely care about every customer. If something has gone wrong, tell us — we will do our best to make it right.